Frequently asked questions
Clear answers, without the jargon.
Learn about accounts, eligibility, verification, quotes, bank transfers, transactions, and support.
What is PURLX?+
PURLX is a digital asset exchange brand focused on clear fiat-to-crypto and crypto-to-fiat journeys for eligible customers.
Who can use PURLX?+
Availability depends on location, verification, account type, and configured services. No jurisdiction is enabled by default.
Can I buy cryptocurrency using a bank transfer?+
Bank transfers are a proposed payment method. Actual availability depends on your account and jurisdiction.
Which fiat currencies are supported?+
CAD and EUR are proposed display currencies. Live support must be confirmed in platform configuration.
Which cryptocurrencies can I buy?+
The asset directory is educational. An asset is tradable only after availability is explicitly enabled.
Do I need to verify my identity?+
Identity or business verification may be required before services are made available.
Can businesses open an account?+
Eligible businesses may apply, but approval is not automatic and business services are not yet active.
What documents may be required?+
Requirements may include identity, address, company, ownership, authorization, and source-of-funds information.
How are exchange rates calculated?+
A live quote would use a reference rate plus applicable pricing inputs and fees, all shown before confirmation.
What fees may apply?+
Service, bank, payment-provider, and network fees may apply. No fee schedule is configured.
How long do transactions take?+
Timing varies with banks, blockchains, reviews, and providers. PURLX does not guarantee completion times.
Why is my transaction being reviewed?+
Applicable compliance and risk controls may require additional review or information.
Can I cancel a cryptocurrency transaction?+
Blockchain transfers may be irreversible. Cancellation depends on transaction stage and applicable terms.
What happens if I use the wrong network?+
Funds may be delayed or permanently lost. Always confirm the asset, address, and network.
How can I contact support?+
Use the Contact page. Official email, phone, and response times are not configured.
How can I close my account?+
An account closure request will be available in settings when account services are connected.
Which countries are supported?+
No country is transaction-enabled by default. Canada and eligible European markets require approval.
Can I use PURLX in a restricted jurisdiction?+
No. Selecting a country cannot override eligibility and location controls.